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Job Purpose:

As a Trip Manager, you’ll ensure customers enjoy seamless, memorable travel experiences. This involves managing all trip logistics, quickly addressing any issues, and being the primary contact for all travel-related inquiries. Success requires strong accountability, problem-solving, and quick responsiveness to customer needs.

Key Responsibilities:

• Manage Trip Experience
  • TL and AC Assignments: Oversee Tour Leader and Airport Conductor assignments to ensure smooth trip operations.
  • Trip Setup and Wrap-Up: Handle all pre- and post-trip arrangements, covering every detail to provide a flawless experience.
• Troubleshoot Trip Issues
  • Address any unexpected trip disruptions, providing prompt solutions to maintain client satisfaction.
• Primary Point of Contact
  • Serve as the go-to person for all trip-related inquiries, adjustments, and revenue-related matters.

Skills and Attributes:

• Problem-Solving: Quick to analyze and resolve trip issues effectively.
• Organizational Excellence: Strong multitasking skills with attention to detail in planning and execution.
• Client-Focused: Dedicated to providing exceptional service and memorable experiences.
• Adaptability: Able to respond to changes or issues on the spot.
• Clear Communication: Strong verbal and written communication for both internal and client-facing interactions.
• Accountability & Availability: High sense of responsibility and flexibility to address urgent issues, including evenings and weekends.

This role may require occasional travel and flexible working hours, including evenings and weekends, to handle urgent issues or last-minute changes.

Perks & Benefits

• Basic & group commission : RM4000 - RM4500 per month