Your Mission

1. You are responsible on delivering gold standards customer experience by design the perfect ARBA Customer Journey **during Pre-Trip, During Trip & Post-Trip
2. As the friendly face behind the screen, you'll be the go-to guru for ARBA Travellers seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. No question is too big or small when it comes to making our guests' journeys as smooth as silk.

Skillsets & Requirement

• Empathy is a must : It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues
• Good in communication : You are good at choosing the right words on the right time to the right person

Extra points for you

• If you have experience in Customer Experience

Perks & Benefit

• Annual Bonus
• EPF, SOCSO
• Health allowance
• Cost of living allowance
• Work-From-Anywhere Days
• Join Company’s Domestic or Oversea trip
• Access to growth courses